Power Up! Providing Customer Service with a Smile

As anyone in the service industry will tell you, ‘a happy customer is a repeat customer’ and keeping that customer happy is the key to a thriving business.  Hospitality Newfoundland and Labrador (HNL), a non-profit membership association that leads, supports, represents and enhances the province’s tourism industry, is well aware that the secret is excellence customer service.

An internationally recognized Customer Service and Tourism Awareness Training Program, SuperHost Atlantic is one of the several training programs offered by HNL.  The seven hour interactive workshop focuses on effective communication skill building and excellent customer service.

On September 19, 2012, Power Up! participants, focused on enhancing their customer service skills and techniques by examining their attitude to service and their interactions with their customers. HNL Provincial Training Coordinator, Scott Penney, informed participants of the value of Tourism to Newfoundland and Labrador and how to identify attractions, events and services in their community.  Currently completing their work placement, these newly certified participants are eager and excited to exercise their newly acquired skills.  SuperHost Atlantic is the second training program offered by HNL completed by Power Up! Participants recently completed the national program, Ready-to-Work.

 

Picture:  (L-R)

Power Up! Participants: Dominic Felix, Tania Dyke, Gwen Benoit, Bobby White, Sharon Young, Rodrick Benoit and Program Coordinator, Corinne Tulk